Terms of Shipment

Time&Diamonds  will gladly pay for free Ground shipping for every order valued over  EUR  200  via  DPD
depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by  DPD. Delivery time can range from 1 to 6 business days.

You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at  DPD.

Free Shipping

Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.

Insurance

Time&Diamonds  provides insurance coverage for every item we ship out. You may be asked to sign for the package upon delivery  ( name and surname of the recipient)

Domestic Shipping

Orders destined for delivery in Estonia, will be shipped via ground delivery DPD or Omniva. Delivery time can range from 1 to 3 business days.

Shipping Restrictions

  • DPD does not deliver to PO Boxes. Please select the Postal option with the address and contacts of the recipient.
  • Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
  • Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.

Shipping and Item Problems

If a shipped order was lost or damaged  DPD  must conduct an investigation. Please contact Time&Diamonds  to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located DPD will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Time&Diamonds  and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted,  Time&Diamonds  will gladly refund your original payment.

When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact Time&Diamonds  within 5 days of receipt of your shipment to make any necessary corrections. If the item received is different than what was ordered, please contact Time&Diamonds  within 5 days of receipt of your order. Product discrepancies not notified to Time&Diamonds  within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Time&Diamonds  reserves the right to replace the original packaging of products sold herein. Time&Diamonds  cannot guarantee a replacement of the manufacturer’s original packaging. Time&Diamonds  provides insurance coverage for every item we ship out. You have  to sign for the package upon delivery.

Online Payment

International orders can be processed online and paid with Visa, MasterCard, or American Express. Time&Diamonds will also charge a processing fee for all orders containing an international shipping address. This charge will be calculated during checkout and combined with the shipping charges for all international shipping addresses orders.

Verification

All online international orders are verified through the Time&Diamonds payment system to accommodate our International cardholders. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative shortly. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved you will be notified of your cancelled order status via email.

Wire Transfer Payment

In addition to credit card payments, Time&Diamonds  also accepts international orders via wire transfer. Wire transfer orders must be submitted via email and processed manually. When sending boutiqueTimeDiamonds.com  an international wire transfer payment, please make sure to pay all fees associated with your wire transfer (contact your bank for fee details). BoutiqueTimeDiamonds.com  will email you a list of wire transfer instructions after an invoice is generated in our system, and an order total is confirmed.

Duty and Shipping

Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. All packages will ship via DPD. The average International order takes up to 1 week for delivery.

Shipping Problems

If an International order is received damaged or not received at all, an insurance claim must be initiated
and finalized before customer compensation or product replacement is executed by TimeDiamonds. If the item is received damaged, please contact TimeDiamonds within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.